Installation
Cabinet layout, mounting interfaces, power distribution and safe maintenance access.
Plan installation and after-sales support
The catalogue describes manufacturing, sales and service. Agree the installation information, spare-part requirements and after-sales arrangements for your specific order.
Before installation
Agree the handover package
Confirm whether drawings, instructions, spare parts or remote assistance are included. Response arrangements, on-site responsibilities and warranty terms are confirmed in the order agreement. On-site structure, electrical work and safe access remain with the parties named in your agreement.
Control & playback
Controller references, signal paths, configuration files and the content workflow.
Spares
Compatible modules, receiving cards and power supplies, identified against the supplied configuration.
Service terms
Warranty coverage and exclusions, fault reporting, return procedure, transport costs and local responsibilities.
When something needs attention
Prepare a useful fault report
- 01
Identify
Provide the order/model reference, controller, cabinet location and the affected screen area.
- 02
Document
Capture photographs or video, the displayed content and any error indicators. Describe when the symptom occurs.
- 03
Review safely
Follow agreed checks with qualified personnel. Do not open powered equipment or attempt unsafe access.
- 04
Resolve
Agree the diagnostic steps, replacement-part compatibility and the responsibilities for on-site work.
- 05
Confirm
Record the result, remaining issues and any replacement or return arrangement.
Keep the right records
Model-specific information matters
Keep the accepted proposal, model references, layout, control equipment and spare list together. Support and replacement-part compatibility are assessed against that configuration.
Browse planning documentsHave these ready
- Order/model reference and cabinet location
- Photographs or a short video of the symptom
- Controller references and error indicators
- When the fault started and what changed
- Available spares and safe local access
Start with your application, size and destination
Compare display directions and prepare a clear project brief.